RETURN, CANCELLATION & REFUND POLICY

Last Updated: October 15, 2026

This Return, Cancellation & Refund Policy applies to all purchases made through https://samontewatches.shop.

At Samonte Watches, we are committed to providing high-quality minimalist men's watches and a transparent shopping experience. Customer satisfaction is important to us, and we strive to make returns, refunds, and order-related inquiries as straightforward as possible.

Please review this policy carefully before placing an order.

Nothing in this policy limits or excludes any mandatory consumer rights available under applicable law.

1. RETURN POLICY

We offer a 14-day return period for eligible products.

You may request a return within 14 calendar days of receiving your order.

To be eligible for a standard return, your watch should:

• Be in its original condition, except for reasonable inspection.

• Be free from damage caused by improper use.

• Include all accessories and components originally supplied.

• Include the original packaging whenever reasonably possible.

• Be accompanied by proof of purchase or an order confirmation.

You may carefully inspect and try on your watch to evaluate its appearance, fit, and functionality.

Where applicable law grants a statutory right of withdrawal, these eligibility conditions do not restrict that right. However, you may be responsible for a reduction in the product's value caused by handling beyond what is necessary to inspect it.

To initiate a return, contact our customer support team at:

kundenservice@blaau.com

Please include your order number and the email address associated with your purchase.

2. HOW TO RETURN AN ITEM

To request a return, please follow these steps:

1. Contact our customer support team at kundenservice@blaau.com.

2. Provide your order number and identify the item you wish to return.

3. Our team will provide the applicable return instructions and return shipping address.

4. Package the watch securely, including all accessories and components originally supplied whenever possible.

5. Ship the package to the return address provided by our support team.

We recommend using a shipping service with tracking information and retaining proof of shipment.

Please do not send returns to the address printed on your original shipping package unless our customer support team has confirmed that it is the correct return destination.

Contacting customer support in advance helps ensure that your return is directed to the appropriate location. It does not limit any statutory right of withdrawal.

For customers exercising a statutory 14-day right of withdrawal, the returned goods must generally be dispatched within 14 days after communicating the decision to withdraw.

3. RETURN SHIPPING COSTS

For standard returns involving a change of mind, the customer is responsible for the direct cost of return shipping, unless otherwise required by applicable law or expressly agreed by Samonte Watches.

If you receive a defective, damaged, or incorrect product, Samonte Watches will cover the necessary return shipping costs when required by applicable law.

Where appropriate, we may provide a prepaid shipping label or alternative return instructions.

We do not charge restocking fees.

Any applicable international shipping requirements will be communicated as part of the return instructions.

4. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order after delivery.

If your watch arrives damaged, defective, or different from the item you ordered, contact our customer support team as soon as reasonably possible.

Email: kundenservice@blaau.com

Please provide:

• Your order number.

• A description of the issue.

• Clear photographs showing the problem.

• Photographs of the original packaging, if relevant.

• A short video if the issue involves watch functionality and a video would help demonstrate it.

Our team will review your request and determine the appropriate next steps.

Depending on the circumstances and applicable consumer protection laws, available remedies may include repair, replacement, a price reduction, or a refund.

Your statutory rights concerning defective or nonconforming goods remain unaffected.

5. REFUND POLICY

Once a returned item has been received, we will inspect it and process the applicable refund in accordance with this policy and relevant consumer protection laws.

For eligible voluntary returns, refunds will generally be issued within 14 days after we receive and inspect the returned product.

For valid statutory withdrawals, refunds will be made within the legally required period, generally within 14 days of receiving the withdrawal notification.

Where permitted by law, we may withhold the refund until we receive the returned goods or you provide evidence that the goods have been shipped back, whichever occurs first.

Refunds are issued to the original payment method used during checkout, unless otherwise agreed and legally permitted.

Depending on the payment provider or financial institution, additional processing time may be required before the refunded amount appears in your account.

If your refund has been processed but has not appeared within a reasonable period, please contact your bank or payment provider.

For additional assistance, contact kundenservice@blaau.com.

6. ORIGINAL SHIPPING FEES

For voluntary returns that are not covered by a statutory withdrawal right, original shipping charges are generally non-refundable unless otherwise agreed.

For valid statutory withdrawals where applicable law requires reimbursement of delivery charges, we will refund the cost of our least expensive standard delivery option.

Additional costs resulting from selecting a more expensive or expedited shipping method may not be refundable.

These conditions do not affect mandatory consumer rights.

7. ORDER CANCELLATIONS

If you wish to cancel an order, please contact us as soon as possible at:

kundenservice@blaau.com

We will attempt to cancel your order before it is dispatched.

If your order has already entered the shipping process, cancellation may no longer be possible before delivery.

In such cases, you may request a return or exercise any applicable statutory withdrawal rights.

Submitting a cancellation request does not automatically guarantee that an order can be stopped before shipment.

Nothing in this section restricts your mandatory legal rights.

8. ORDER MODIFICATIONS

Please carefully review your order details before completing checkout.

This includes:

• Shipping address.

• Contact information.

• Selected watch model.

• Watch color and specifications.

• Order quantity.

If you need to make a change after placing your order, contact us immediately at kundenservice@blaau.com.

We will make reasonable efforts to accommodate your request before the order is dispatched.

Changes cannot be guaranteed once an order has entered the shipping process.

9. EXCHANGES

We do not currently offer direct exchanges for personal preferences, such as selecting a different watch color or model.

If you wish to purchase another model, you may return the original item in accordance with this policy and place a new order.

If your watch is defective or incorrect, we will review your request in accordance with applicable consumer protection laws.

Statutory rights to replacement or other remedies remain unaffected.

10. SALE ITEMS AND PROMOTIONAL PURCHASES

Watches purchased during promotional campaigns, seasonal sales, or discount events remain eligible for applicable return and refund rights.

Discounted products are not automatically excluded from returns.

Where a refund is due, it will generally reflect the amount actually paid for the returned product.

If your order included complimentary accessories or promotional gifts, these may also need to be returned when the entire order is returned, where legally permitted.

11. NON-RETURNABLE ITEMS

Certain products may be excluded from voluntary returns or statutory withdrawal rights where permitted by applicable law.

Examples may include:

• Watches made according to individual customer specifications.

• Products featuring personalized engravings or other custom modifications.

• Items that have been permanently altered or damaged through improper use, where no statutory remedy applies.

Standard watches purchased in an available model, color, or configuration are not automatically considered personalized products.

Exclusions apply only where legally permitted.

Nothing in this section affects statutory rights relating to defective, damaged, or incorrectly supplied products.

12. WATCH CONDITION AND SIGNS OF USE

Customers are encouraged to handle watches carefully when inspecting them.

Reasonable inspection, including carefully trying on a watch to evaluate its fit and appearance, does not automatically eliminate statutory withdrawal rights.

However, scratches, damage, excessive wear, missing components, or permanent modifications may affect the value of a returned product.

Where permitted by law, Samonte Watches may account for a loss in value caused by handling beyond what was necessary to establish the watch's nature, characteristics, and functionality.

Any such assessment will be made according to the applicable legal requirements.

13. LOST OR MISSING PACKAGES

If your order has not arrived or tracking information indicates an unexpected delivery issue, please contact:

kundenservice@blaau.com

Include your order number and any available tracking information.

Our support team will investigate the shipment with the relevant shipping carrier.

If a package is confirmed lost or was not properly delivered, we will determine the appropriate resolution according to applicable consumer protection laws.

Depending on the circumstances, this may include a replacement shipment or refund.

Applicable legal rules concerning responsibility for goods during delivery remain unaffected.

14. INTERNATIONAL RETURNS

Customers ordering from supported international destinations may be subject to different shipping arrangements and applicable consumer protection requirements.

Return shipping costs may vary depending on the customer's location, shipping carrier, and return destination.

Where permitted by law, customers may be responsible for applicable return shipping charges and customs-related costs.

Any mandatory consumer rights in the customer's jurisdiction will take precedence over conflicting provisions in this policy.

For assistance with international returns, contact kundenservice@blaau.com.

15. STATUTORY CONSUMER RIGHTS

This policy does not exclude, limit, or replace mandatory consumer rights provided by applicable local, national, or international consumer protection laws.

Where applicable, consumers may have legal rights regarding:

• Withdrawal from distance-selling contracts.

• Defective or nonconforming products.

• Incorrectly supplied goods.

• Refunds and replacement products.

• Delivery failures.

• Product guarantees and statutory warranties.

For consumers protected by European Union or European Economic Area distance-selling rules, the statutory withdrawal period is generally 14 days from receipt of the goods, subject to legally recognized exceptions.

Where a mandatory legal provision conflicts with this policy, the mandatory legal provision will prevail.

16. CONTACT INFORMATION

For questions regarding returns, refunds, cancellations, damaged products, or order modifications, please contact our customer support team.

Samonte Watches

Website: https://samontewatches.shop

Customer Support: kundenservice@blaau.com

Our customer support team will review your inquiry and provide assistance regarding your order.

We are committed to handling customer requests fairly, transparently, and in accordance with applicable consumer protection laws.