SHIPPING POLICY

Last Updated: October 15, 2026

This Shipping Policy explains how orders placed through https://samontewatches.shop are processed, shipped, tracked, and delivered.

At Samonte Watches, we are committed to providing a reliable and transparent shopping experience. We work with shipping and fulfillment partners to ensure that our minimalist men's watches reach customers as safely and efficiently as possible.

Please review this policy before placing an order.

Nothing in this Shipping Policy limits or excludes any mandatory consumer rights available under applicable law.

1. SHIPPING DESTINATIONS

Samonte Watches accepts orders from customers located in the countries and regions available during checkout.

Shipping availability depends on the destination, applicable shipping restrictions, and the services offered by our fulfillment and logistics partners.

If your country or region is not available during checkout, we may currently be unable to deliver to that location.

We reserve the right to decline shipments to destinations where delivery is legally restricted or cannot reasonably be completed.

Any applicable shipping charges and available delivery options will be displayed during checkout.

2. ORDER PROCESSING

Orders are submitted for processing after successful payment confirmation.

Order processing may include:

• Payment verification.

• Order confirmation.

• Product availability verification.

• Quality checks, where applicable.

• Packaging and preparation.

• Shipping label creation.

• Handover to the shipping carrier.

Processing times may vary depending on product availability, order volume, and fulfillment arrangements.

Orders placed during weekends or public holidays may begin processing on the next applicable business day.

Processing time is separate from shipping transit time.

Where a specific dispatch or delivery timeframe has been provided and agreed upon during checkout, that timeframe applies to the order, subject to applicable law.

3. ESTIMATED DELIVERY TIMES

Delivery times depend on the destination, shipping method, carrier, and fulfillment location.

Where available, estimated delivery information is presented during checkout or in the order confirmation.

The total time required to receive an order consists of order processing time and shipping transit time.

Delivery estimates may vary due to:

• Shipping destination.

• Customs inspections.

• Carrier availability.

• Local delivery conditions.

• Public holidays.

• Severe weather.

• Transportation disruptions.

• Unexpected logistical circumstances.

Estimated delivery dates are not guaranteed unless expressly identified as binding.

Where no delivery date has been agreed upon, orders will be delivered within the period required by applicable law.

Customers retain all mandatory rights relating to late delivery or non-delivery.

4. BUSINESS DAYS

For the purposes of order processing and standard shipping estimates, business days generally refer to Monday through Friday, excluding applicable public holidays.

Shipping carriers and fulfillment facilities may operate under different business schedules depending on their location.

Orders placed during weekends, holidays, or other non-operational periods may be processed on the next applicable business day.

5. SHIPPING COSTS

Shipping fees are calculated according to the delivery destination, available shipping services, and applicable order conditions.

The shipping cost for each order will be displayed during checkout before payment is completed.

Where free shipping or promotional shipping is offered, the relevant terms will be displayed on our website or at checkout.

We do not charge additional shipping fees solely because an order is divided into multiple packages for fulfillment purposes.

Any applicable taxes, customs duties, or import charges will be handled in accordance with the information provided during checkout and the laws of the destination country.

6. SHIPPING METHODS AND CARRIERS

Samonte Watches may use different shipping carriers and logistics providers depending on the destination and fulfillment requirements.

The shipping method selected or made available during checkout determines the applicable delivery service.

Carrier selection may depend on:

• Customer location.

• Package dimensions and weight.

• Shipping service availability.

• Logistics arrangements.

• Delivery restrictions.

• Applicable shipping rates.

We work with third-party logistics providers to transport orders to their destinations.

Where a specific shipping service is offered and selected during checkout, the applicable service terms will govern the shipment.

7. ORDER CONFIRMATION

After successfully placing an order, customers will normally receive an order confirmation at the email address provided during checkout.

The confirmation may include:

• Order number.

• Purchased products.

• Product quantities.

• Billing information.

• Shipping information.

• Order total.

• Selected shipping method, where applicable.

Please review your order confirmation carefully.

If you notice an error, contact us promptly at:

kundenservice@blaau.com

Receiving an order confirmation does not necessarily mean the package has already been dispatched.

8. SHIPPING CONFIRMATION AND TRACKING

Once an order has been dispatched and tracking information becomes available, customers will normally receive a shipping confirmation email.

This confirmation may include:

• Shipping carrier information.

• Tracking number.

• Shipment status.

• Tracking instructions.

You may track your order using the tracking information provided in your shipping confirmation.

Depending on the carrier, tracking updates may take some time to appear after the shipment has been created.

A temporary lack of tracking updates does not automatically mean that a package is lost.

If you experience difficulties tracking your order, contact our support team at:

kundenservice@blaau.com

Please include your order number when requesting assistance.

9. INTERNATIONAL SHIPPING

Depending on the customer's delivery destination, orders may be fulfilled through international logistics and distribution networks.

International shipments may be subject to additional procedures, including:

• Customs inspections.

• Import clearance.

• International transportation requirements.

• Local carrier handovers.

• Destination-specific delivery procedures.

These processes may affect the estimated delivery date.

Where international shipping is available, the applicable shipping arrangements will be subject to the terms communicated during checkout and mandatory legal requirements.

10. CUSTOMS DUTIES AND IMPORT TAXES

International shipments may be subject to customs duties, import taxes, or other government-imposed charges.

Whether these charges apply depends on the shipping destination, order value, product classification, and applicable laws.

Where duties or taxes are included in the amount collected at checkout, they will be handled according to the applicable delivery terms.

Where additional charges are not included in the purchase price, the responsible party and relevant conditions will be disclosed as required by applicable law.

We encourage customers to review the total order amount and shipping information before completing checkout.

Nothing in this section overrides mandatory consumer protection or pricing disclosure requirements.

11. MULTIPLE PACKAGES

Orders containing multiple products may occasionally be shipped in separate packages.

This may occur when:

• Products are stored at different fulfillment locations.

• Items have different processing requirements.

• Individual products become available at different times.

• Shipping arrangements require separate dispatch.

When an order is split into multiple shipments, customers may receive separate tracking numbers and delivery notifications.

Packages may arrive on different dates.

Customers will not be charged additional shipping fees solely because we choose to divide an order into multiple shipments.

12. SHIPPING DELAYS

We make reasonable efforts to process and dispatch orders within the applicable timeframes.

However, shipping delays may occur due to circumstances such as:

• Unexpected order volume.

• Carrier disruptions.

• Customs clearance.

• Severe weather conditions.

• Public holidays.

• Transportation restrictions.

• Incomplete shipping information.

• Technical issues.

• Unexpected operational disruptions.

If your order is experiencing a significant delay, please contact:

kundenservice@blaau.com

Include your order number so that our team can review the available shipping information.

Where required by applicable law, we will inform customers of material delivery delays and provide legally appropriate options.

Your statutory rights in cases of delayed or failed delivery remain unaffected.

13. SHIPPING ADDRESS ACCURACY

Customers are responsible for providing complete and accurate shipping details during checkout.

Please verify the following information before placing your order:

• Recipient's full name.

• Street address.

• Building or house number.

• Apartment or unit number, where applicable.

• City.

• State or province, where applicable.

• Postal or ZIP code.

• Country.

• Contact information.

Incorrect or incomplete information may result in delivery delays or failed delivery attempts.

If you discover an error after placing your order, contact us immediately at:

kundenservice@blaau.com

We will make reasonable efforts to update your shipping details before dispatch.

Address changes may not be possible after an order has entered the shipping process.

Any responsibility for additional costs resulting from incorrect information will be determined according to applicable law and the circumstances of the order.

14. ADDRESS CHANGES AFTER ORDER PLACEMENT

If you need to modify your delivery address, contact our customer support team as soon as possible.

Email: kundenservice@blaau.com

Please include your order number and the corrected address information.

We will attempt to update the details before the package is dispatched.

Once a shipment has been transferred to a shipping carrier, address modifications may be restricted or unavailable.

In some cases, the shipping carrier may offer redirection services, subject to its own procedures and availability.

We cannot guarantee that an address change will be completed after dispatch.

15. DELIVERED BUT NOT RECEIVED

If your tracking information indicates that your order has been delivered but you cannot locate the package, we recommend checking:

• Your mailbox.

• Your front door or designated delivery area.

• Secure package lockers.

• Building reception.

• Other household members.

• Neighbors, where appropriate.

• Any delivery notices left by the carrier.

• The shipping address listed on your order.

If the package remains missing, contact us at:

kundenservice@blaau.com

Please provide your order number and any relevant tracking information.

Our support team will review the shipment details and, when appropriate, initiate an investigation with the carrier.

A carrier's delivered status does not automatically eliminate any responsibility that remains with Samonte Watches under applicable consumer protection law.

16. LOST PACKAGES

If your shipment appears to have been lost during transit, contact our customer support team.

Email: kundenservice@blaau.com

Please include your order number and tracking information, if available.

We will investigate the issue with the relevant shipping or fulfillment provider.

Depending on the investigation findings and applicable consumer protection laws, an appropriate resolution may include:

• Locating and completing delivery of the original shipment.

• Sending a replacement product.

• Issuing a refund.

• Providing another legally appropriate remedy.

Customers will not be required to bear transit losses for which the seller is legally responsible.

17. DAMAGED PACKAGES AND PRODUCTS

Please inspect your order after delivery.

If your package arrives visibly damaged or your watch appears damaged, please contact our customer support team as soon as reasonably possible.

Email: kundenservice@blaau.com

Please provide, when possible:

• Your order number.

• A description of the damage.

• Clear photographs of the affected watch.

• Photographs of the shipping packaging.

• Any other relevant information.

We will review the issue and determine the appropriate next steps.

Depending on the circumstances and applicable law, customers may be entitled to repair, replacement, a price reduction, or a refund.

Your statutory rights relating to damaged or defective products remain unaffected.

18. INCORRECT PRODUCTS

If you receive a watch model, color, or product that differs from your order, please contact:

kundenservice@blaau.com

Include your order number and, when possible, a photograph of the item received.

We will review the discrepancy and arrange the appropriate solution in accordance with applicable law.

This may include sending the correct product or issuing a refund.

Customers will not be required to pay additional shipping charges to correct a fulfillment error for which Samonte Watches is responsible.

19. FAILED DELIVERY ATTEMPTS

If a shipping carrier cannot successfully deliver your package, it may take one or more of the following actions:

• Attempt delivery again.

• Leave a delivery notice.

• Transfer the package to a local pickup location.

• Hold the package temporarily.

• Return the package to the sender.

The available options depend on the carrier and destination.

Customers are encouraged to review tracking updates and respond to relevant carrier notifications.

If delivery fails due to incorrect information provided by the customer or an uncollected package, additional shipping costs may apply to a new shipment where legally permitted.

Mandatory consumer rights remain unaffected.

20. PACKAGES RETURNED TO SENDER

A package may be returned to the sender for reasons including:

• Incorrect shipping address.

• Incomplete delivery information.

• Repeated unsuccessful delivery attempts.

• Failure to collect a package.

• Delivery restrictions.

• Refusal of delivery.

• Other carrier-related circumstances.

If your package is returned to sender, contact:

kundenservice@blaau.com

Our team will review the situation and available options.

Depending on the circumstances, these may include reshipment or an appropriate refund.

Any additional fees will only be applied where legally permitted and properly disclosed.

21. ORDER MODIFICATIONS AND CANCELLATIONS

If you wish to change or cancel your order, please contact us as soon as possible.

Email: kundenservice@blaau.com

We will attempt to accommodate reasonable requests before dispatch.

Once a shipment has entered the carrier's delivery network, cancellation or modification before delivery may no longer be possible.

Customers may still exercise any applicable statutory withdrawal or return rights.

Please refer to our Return and Refund Policy for further information.

22. PROMOTIONAL PRODUCTS AND COMPLIMENTARY ITEMS

Certain orders may include promotional products, complimentary accessories, or other gifts offered during a marketing campaign.

These items may be shipped together with the main order or separately.

Separate shipping of complimentary items will not result in additional shipping charges solely because we have chosen to dispatch them separately.

Returns involving promotional items are subject to our Return and Refund Policy and applicable consumer protection laws.

23. PUBLIC HOLIDAYS AND HIGH ORDER VOLUMES

During public holidays, major promotional campaigns, seasonal sales, or periods of unusually high demand, processing and shipping times may be affected.

Such events may increase the time required for:

• Order verification.

• Packaging and fulfillment.

• Carrier collection.

• Transportation.

• Customs clearance.

• Final delivery.

We make reasonable efforts to minimize delays and communicate material changes when required.

Mandatory delivery obligations and consumer rights remain unaffected.

24. SHIPPING RISK AND RESPONSIBILITY

For consumer purchases, responsibility for loss of or damage to goods during delivery is determined by applicable law.

Where European consumer protection rules apply, the seller generally bears the risk of shipping until the consumer, or a person designated by the consumer other than the carrier, obtains physical possession of the goods.

An exception may apply where the consumer independently selects a carrier not offered by the seller, in accordance with the applicable legal requirements.

Nothing in this policy transfers shipping risks to customers in circumstances where doing so would violate mandatory consumer protection law.

25. RETURNS AND RETURN SHIPPING

Returning a purchased product is separate from the original shipping and delivery process.

If you wish to return a watch, please contact our customer support team for the applicable return instructions and return shipping address.

Email: kundenservice@blaau.com

Please do not assume that the address printed on your original shipping package is also the correct return destination.

Our Return and Refund Policy explains the applicable conditions for:

• Standard returns.

• Statutory withdrawals.

• Return shipping costs.

• Defective products.

• Refund processing.

• Order cancellations.

Any statutory right to withdraw from a purchase remains available independently of prior approval from our customer support team.

26. CUSTOMER SUPPORT

For assistance with shipping, delivery, tracking, or order-related issues, contact our customer support team.

Please include your order number whenever possible.

We can assist with inquiries concerning:

• Order status.

• Shipping confirmation.

• Tracking information.

• Delivery delays.

• Missing packages.

• Incorrect delivery information.

• Damaged shipments.

• Failed delivery attempts.

• Returned packages.

Customer Support Email: kundenservice@blaau.com

27. CONSUMER RIGHTS

This Shipping Policy does not exclude, restrict, or replace mandatory consumer rights under applicable law.

Where applicable, customers retain their legal rights concerning:

• Timely delivery.

• Non-delivery.

• Lost shipments.

• Damaged goods.

• Incorrectly supplied products.

• Contract cancellation.

• Statutory withdrawals.

• Refunds and other legally available remedies.

If any provision of this Shipping Policy conflicts with mandatory consumer protection legislation, the applicable law will prevail.

28. CONTACT INFORMATION

For questions or concerns about shipping and delivery, please contact us.

Samonte Watches

Website: https://samontewatches.shop

Customer Support: kundenservice@blaau.com

We are committed to providing transparent shipping information and helping customers resolve delivery-related issues in a fair and timely manner.